ISO20000 Foundation Training Classes in Virginia, Maryland and Washington DC

ISO/IEC 20000 Foundation Training

The examination ISO/IEC 20000 Foundation is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. Candidates are made aware of the contents of the ISO/IEC 20000 standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith.

Duration: 3-day Training

This training provides delegates with a good understanding of Quality Management, within the context of ISO/IEC 20000, the International Standard for IT Service Management more commonly known as ISO20000. This Accredited course also prepares delegates for the industry recognized EXIN Service Quality Management Foundation Certificate.

To provide an understanding of Quality Management
To give knowledge of the basic concepts of ISO20000
To prepare delegates for EXIN Service Quality Management Foundation Certificate.

The course is aimed at a wide audience of IT Service Management staff of IT Service Providers, internal or external, with an interest in Service Quality Management and ISO20000.

The combination of the ITIL v3 Foundation and this qualification will provide a firm basis for professionals working in an ISO20000 certified organization.

This course is not recommended for consultants and managers whose roles and responsibilities include preparing internal and/or external organizations for the adoption of ISO20000.

This course is not appropriate for auditors requiring education and qualification in order to conduct accredited external ISO20000 Audits in accordance with the itSMF Certification process and criteria. The ISO20000 for Auditors course addresses the needs of external and internal auditors.

To help you choose, click: Which ISO20000 course is right for you?

Exam requirements

1. Understanding the definitions and principles of service quality management	15%
2. Understanding the position of ISO/IEC 20000 in IT Service Management	20%
3. The quality specifications for IT Service Management	35%
4. The code of practice for IT Service Management	30%

Examination details

Number of questions: 40
Pass mark: 65 % (26 out of 40)
Open book: no
Electronic equipment permitted: no

For more Information Call 703-726-9666

Regularly Scheduled classes in more than
75 Cities across North America

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